Shipping Policy
We do our best to ensure items are shipped as quickly as possible. Each product should contain its own shipping timelines. You should expect most of our items to arrive anytime between 7-30 working days (depending on the item).
With any queries regarding shipments, please do not hesitate to get in touch.
Returns Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@loving-dogs.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will also need to pay the return shipment costs. Please ensure to use a service that provides tracking information, so you can ensure your item got to its destination, as we cannot refund items that have been lost in transit.
You can always contact us for any return questions at returns@loving-dogs.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as dog food), custom products (such as special orders or personalized items).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.